Niki

Niki is our Head Receptionist. She comes with a background in customer service, along with 11 years in hospitality. Having worked in Birchington previously she is a friendly and familiar face around the village.

Niki enjoys working with people and believes that friendly communication is key to providing excellent customer service and ensuring patients feel welcome and valued. "It also makes my work so much more enjoyable." She also believes that empathy and compassion are key qualities as a dental receptionist especially as coming to the dentist can be quite stressful for some patients. She gets a lot of satisfaction when patients give positive feedback about their experience at the practice and to know she has made a difference.

In her free time Niki loves to be outside enjoying the sunny weather with her friends and family and also enjoy latin/ballroom dancing when times allows.

I was absolutely terrified of dentists in general before visiting the Alpha House Dental Practice - I would physically shake with fear. Unfortunately I developed a painful abscess and looked for a local dental surgery to me. All I can say is that I feel so lucky to be a patient of the Alpha House Dental Surgery. Mr Hussain is a wonderful dentist - caring, gentle and understanding.

He understood my fears and did his best to put me at ease. The whole team at Alpha House are excellent, second to none, and all are extremely caring and kind. For anyone with a fear of dentists please go and visit Alpha House to see Mr Hussain and his lovely team. It doesn't feel like any dental surgery I have ever visited before. You really will be in the safest hands. Thank you to you all!
We were most impressed by the way in which you and your team handled every aspect of the job down to keeping our 2 year old son entertained it made the whole thing a pleasurable experience.